Front-line employees who deal directly with customers are the face of any organization. Not only do they have the most impact on how a brand is perceived, but they are also the most valuable source of insight into what customers want and how to give it to them. Unfortunately, as management experts Chris DeRose and Noel M. Tichy explain, most organizations don't know how to evaluate the risk of giv...
Hardcover: 288 pages
Publisher: Portfolio; 1 edition (October 11, 2012)
Product Dimensions: 6.2 x 0.9 x 9.2 inches
Amazon Rank: 951125
Format: PDF ePub djvu book
reviews: Chris DeRose and Noel Tichy demonstrate a fact-base approach to the importance of front line leadership for any organization. Breaking through the historical hierarchical mindset of white collar senior executives believing they know more about the c...
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